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Privacy Policy

Last updated: 6/16/2025

Your privacy is important to us. This Privacy Policy applies to Trata AI and governs data collection, usage, and protection. For the purposes of this Privacy Policy, any reference to Trata AI includes www.trata.ai and the Trata AI application. By using Trata AI, you consent to the data handling practices described in this policy.

Collection of Your Personal Information

Personal Data

To provide you with the best experience possible, Trata AI may request certain personally identifiable information (referred to as "Personal Data"). This information allows us to contact or identify you and may include:

  • Email address
  • First and last name
  • Phone number
  • Mailing address (including city, state, zip/postal code, and country)
  • Cookies and Usage Data

We will only collect personal information that you voluntarily provide to us. Your information may be used to communicate with you regarding services or products you've requested, as well as to send marketing materials such as newsletters and promotional offers. If you prefer not to receive these communications, you can opt-out at any time by following the unsubscribe instructions.

Usage Data

In addition to the personal information you provide, we may collect Usage Data when you access our service. This information helps us better understand how users interact with Trata AI and may include:

  • Device identifiers and diagnostic data

When using a mobile device, Usage Data may include additional details such as:

  • Device type
  • Unique device ID
  • IP address
  • Operating system
  • Mobile browser type
  • Other diagnostic information

Location Data

With your consent, Trata AI may also collect Location Data to enhance certain features of our service. This data allows us to offer tailored content and improve user experience.

You can choose to enable or disable location services at any time through your device settings.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to monitor user activity on our platform and store certain information.

Cookies are small files containing data, such as an anonymous unique identifier, that are sent to your browser and stored on your device. These files help us track user behavior and improve our services. We also use beacons, tags, and scripts for similar purposes.

You can configure your browser to block all cookies or alert you when a cookie is being sent. However, certain parts of our service may not function properly without cookies.

Types of Cookies We Use:

  • Session Cookies: Essential for operating our service.
  • Preference Cookies: Used to remember your preferences.
  • Security Cookies: Necessary for security purposes.
  • Advertising Cookies: Help serve relevant ads based on your interests.

Use of Data

Trata AI uses the collected data for various purposes, including:

  • Delivering the products and services you request
  • Maintaining and improving our Service
  • Notifying you about changes or updates to our Service
  • Enabling you to participate in interactive features of our Service
  • Providing customer support and assistance
  • Conducting data analysis to improve the performance of our Service
  • Monitoring Service usage for troubleshooting and optimization
  • Addressing technical issues and improving security
  • Fulfilling contractual obligations, including billing and collection
  • Sending you information about your account, subscription, and service renewal
  • Offering news, promotions, or relevant offers, unless you opt out
  • Any other purpose for which you provide your data or with your consent

Retention of Data

We will retain your Personal Data for as long as necessary to fulfill the purposes described in this Privacy Policy. In addition, we may retain and use your information to comply with legal obligations, resolve disputes, and enforce our policies.

Usage Data is typically kept for a shorter period unless it is necessary for improving security, enhancing functionality, or complying with legal requirements.

Transfer of Data

Your information, including Personal Data, may be processed and stored on servers located outside your home state, province, or country, where data protection laws may vary from your local jurisdiction.

By submitting your information, you consent to this transfer. Trata AI ensures that adequate safeguards are in place to protect your data during these transfers, so your information remains secure and private.

Disclosure of Data

We may disclose your Personal Data under the following circumstances:

  • Legal Requirements: If required by law or in response to valid legal requests from authorities.
  • Business Transactions: If Trata AI is involved in a merger, acquisition, or asset sale, your data may be transferred as part of the transaction.
  • Affiliates and Partners: To our subsidiaries, affiliates, or business partners, in accordance with the terms of this Privacy Policy.
  • Consent: With your explicit consent for specific uses.
  • Protection: If necessary to protect the rights, property, or safety of Trata AI, our users, or others.

Security of Data

We take your privacy and data security seriously. While no method of data transmission over the Internet is 100% secure, we implement industry-standard practices to protect your Personal Data. However, we cannot guarantee its absolute security.

Email Communications

Trata AI may send you emails periodically for purposes such as providing updates, offers, confirmations, and other relevant information. To enhance our service, we may receive notifications when you open an email from Trata AI or click on a link.

You may opt out of marketing and promotional communications by clicking the "unsubscribe" link or responding with "STOP."

Your Rights and Data Protection

General Data Protection Regulation (GDPR)

If you reside within the European Union (EU) or European Economic Area (EEA), you have specific rights under the GDPR. These include the right to:

  • Access, update, or delete your Personal Data
  • Correct inaccurate or incomplete information
  • Object to processing or restrict processing of your data
  • Request a copy of your data in a machine-readable format
  • Withdraw consent at any time, where consent is required

To exercise these rights, please contact us at support@trata.ai.

California Consumer Privacy Act (CCPA)

Under the California Consumer Privacy Act (CCPA), residents of California have the right to:

  • Request details about the personal data we collect and how it is used
  • Request that personal data be deleted
  • Opt-out of the sale of personal information

For inquiries related to the CCPA, please contact support@trata.ai.

Do Not Track Signals

We respect "Do Not Track" signals. When a Do Not Track feature is enabled in your browser, we will not track, use cookies, or collect advertising data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We recommend reviewing this page periodically for any changes.

Contact Us

If you have any questions regarding this Privacy Policy, please contact us at support@trata.ai.